Category
Inspiration
Useful and important informational prompts for your business
If I spent some time in my local NHS GP practice, I am positive I could find areas where people, process and technology are clashing rather than working in unison to provide a good patient experience. I do not know exactly how their operations are set up, but I can...
As a leader, when do you move from supporting and guiding to telling and doing? Is it ever OK to sit back and let your people fail to ‘teach’ them a lesson? The story behind this is a long one. I volunteer for Young Enterprise UK as a business adviser on the charity's...
A customer contacts your business and requests a copy of all personal data you hold on him (Subject Access Request). Here are some questions your organisation will need to have considered to comply with his request: - What number did he ring? A dedicated SAR number...
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