by Phil Webster | May 2, 2019 | Inspiration
In the last 12 months, I have switched business and current bank accounts, car, home and pet insurance, broadband provider, gas and electricity provider and in the process, saved hundreds of pounds a year. In some cases, I switched because my existing providers did...
by Phil Webster | Dec 10, 2018 | Inspiration
If I spent some time in my local NHS GP practice, I am positive I could find areas where people, process and technology are clashing rather than working in unison to provide a good patient experience. I do not know exactly how their operations are set up, but I can...
by Phil Webster | Nov 29, 2018 | Inspiration
As a leader, when do you move from supporting and guiding to telling and doing? Is it ever OK to sit back and let your people fail to ‘teach’ them a lesson? The story behind this is a long one. I volunteer for Young Enterprise UK as a business adviser on the...
by Phil Webster | Aug 31, 2018 | Inspiration
A customer contacts your business and requests a copy of all personal data you hold on him (Subject Access Request). Here are some questions your organisation will need to have considered to comply with his request: – What number did he ring? A dedicated SAR...
by Phil Webster | Apr 26, 2018 | Case Studies
We were engaged by a talent solutions consultancy with its headquarters in London and regional offices across the UK. This consultancy differentiates itself from its competition by holding events on industry issues with a philosophy of giving its clients the...